Shipping Policy

Last updated: January 10th, 2026

I print all of my items made to order. Production time is separate from carrier transit time.

Processing & Production

  • Production time: Typically, within 24 hours for most prints. Complex customizations may take longer.

  • Orders placed after 12pm ET may still process the same day of purchase. 

  • The system will email you tracking information when the order ships. 

Shipping Methods, Costs & Timing

  • Rates: Calculated at checkout based on weight, size, and destination.

  • Transit time: Depends on the carrier/service you choose at checkout; estimates shown there are not guarantees.

  • Expedited options: Available at checkout. Note that expedited shipping does not shorten production time and if free shipping is offered it DOES NOT apply to expedited shipping options. 

Order Splits & Multiple Items

  • I do not split orders up if multiple items are ordered. Your order will ship complete. 

Address Accuracy & Undeliverable Packages

  • Please double-check your address at checkout.

  • Packages returned to us as undeliverable (wrong/incomplete address, unclaimed, etc.) can be re-shipped at the buyer’s expense. Shipping fees are non-refundable.

Delivery Issues (Lost, Delayed, or Marked “Delivered”)

  • If your tracking hasn’t moved for 7+ days (domestic) or 14+ days (international), email john@artazyn.com with your order number and I’ll assist with a carrier trace.

  • If a package is marked “Delivered” but you don’t have it, please check with neighbors and your local carrier first and consider filing a carrier claim. We’re happy to help, but I'm not responsible for packages after carrier delivery confirmation.

Damaged in Transit

  • If your order arrives damaged, contact john@artazyn.com within 2 days of delivery with photos of the item, packaging, and shipping label. We’ll arrange a replacement or refund at our discretion.

International Shipping (if offered)

  • Duties/Taxes: Import duties, VAT, and fees are paid by the buyer at delivery (DDU).

  • Transit times vary by destination and customs. Delays at customs do not qualify for refunds.

  • Some countries restrict certain materials/sizes; ensure your order complies with local rules.

PO Boxes, APO/FPO

  • Many small parcels can ship to PO Boxes and APO/FPO via eligible services. Large items may require a physical address.

Pre-Orders & Backorders (if applicable)

  • I ship when all items in your order are available. If timing matters, place separate orders for in-stock vs. pre-order items, or email us to arrange a split shipment (additional fees may apply).

Holiday & Weather Delays

  • Carriers may experience seasonal or weather-related delays outside our control. We’ll post any major cutoff dates or advisories on our site.

Changes & Cancellations

  • I begin production very quickly. If you need to change or cancel, email john@artazyn.com within 2 hours of purchase. After production starts, I can’t modify or cancel the order.

Returns

  • Because my products are custom & made to order, all sales are final. See my Return Policy for details on damage/defect support.

Questions? Email john@artazyn.com.
made for you, by me. Always.